Contact us right away. We need to know as soon as you receive the package so we can fix the issue quickly. After 30 days, we may not be able to assist fully, as most return and manufacturer replacement policies fall within that window.
How fast should I report it?
Immediately. The sooner you notify us, the faster we can investigate and resolve the issue.
What do you need from me?
Please include:
- Your order number
- A short description of the issue
- Photos of the item and packaging (required)
What is your return window?
Our return policy is 30 days from the date you receive your order.
Will you send a replacement?
Yes — once we verify the issue, we’ll send the correct item or any missing parts.
What if the package was damaged in shipping?
Please send photos of:
- The damaged box
- The shipping label
- The damaged item
We’ll handle the carrier claim and take care of the next steps.